"Poor experience of Dartford, Gravesham and Swanley CMHT"

About: Kent and Medway NHS and Social Care Partnership Trust / Adult mental health Oxleas NHS Foundation Trust / Adult mental health

(as the patient),

Staff I have met from Dartford, Gravesham and Swanley CMHT seem to have poor understanding of the severely mentally ill, and are unable to appear in a crisis. When said crisis does occur, the HTT do a home visit two days after the crisis.

One senior clinician is more obnoxious than I am, which takes some doing.

But in Bexley I have experienced a better London-based team, who are wonderful.

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Response from Nicholas Dent, PET Manager , Patient Experience Team, Kent and Medway NHS and Social Care Partnership Trust

We are very disappointed that you have not had a good experience of our services and would encourage you to contact us so that we can better understand your concerns and address them. You could the Patient Experience team on 0800 587 6757 contact the DGS CMHT manager in writing at Arndale House, 18 – 20 Spital Street, Dartford. DA1 2DL or by calling 01322 6222230.

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