"Breast surgery"

About: University Hospital Of North Durham

Anything else?

Overall, the staff on the ward were fantastically caring and considerate. However, one senior member of staff assumed I couldn't read my own prescription entitlement. I was in considerable pain, less than 24 hours after my operation, and was offered paracetamol and told that was all I could have. My husband actually took my notes to the sister and showed them the doctor's prescription, whereupon I was given morphine. No apology, no explanation. I have to say that my husband and daughter are both qualified nurses. From this, they assumed that no explanation of discharge medicines was. I didn't really want to mention this, as the rest of the staff were brilliant.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Surgical department at UHND. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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