"Waste of an eye hospital appointment"

About: Royal Bolton Hospital

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My appointment yesterday was a complete waste of the Dr's time, other members of staff time, my time, and NHS funds, due to surly reception staff in the downstairs eye clinic, on my last visit, not listening to me, when I said the reason for the appointment (yesterday) had been addressed on my last visit, and the appointment was no longer needed. They didn't check, and basically treated me like an idiot who didn't know what I was talking about. Obviously I did !

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Response from Royal Bolton Hospital

We're very sorry for the inconvenience and poor service you experienced. Your concern has been passed to the manager of the reception staff to address. If you would like to contact Brenda Mason, Operational Manager for the Head and Neck Services, via the switchboard (01204 390390) directly she will investigate further why you received a further appointment.

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