"Car Parking and smoking"

About: University Hospital Of North Durham

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The car parking at UHND is horrendous I have had my scan appointments booked for me at around 2.00pm each time and have to take half a days leave from work so I leave in enough time to get parked and sit in the line of traffic that backs up to the main round and then around the round about. Last time I waited her for over an hour to get parked. I think the car park at this hospital has not been thought out too great. Smoking - on the way into the hospital entrance you are greeted by a crowed of people all smoking, this is meant to be a health care provision and you allow people of smoke outside you main entrance spreading poison fumes to other people again not well thought out and a bad welcome to UHND if after the torment of finding a car parking space you are then greeted by a fog of horrible nicotine smoke.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Maternity Services at UHND. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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