About: Addenbrooke's Hospital

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I am disabled and have a blue badge. I find the parking at Addenbrookes a complete nightmare. Occasionally a get lucky and get a parking space right outside Outpatients (or A&E if that's where I'm going). The disabled car park near the entrance is always full, with cars hovering waiting for a space to become free. The main car park has insufficient disabled parking spaces (the whole car park is insufficient to meet demand), and it is too far for me to walk from the car park to Outpatients, I know that there is the courtesy bus, but it only runs every 20 minutes (so you have to arrive 30 minutes before your appointment to be sure of getting there on time) and last time I tried to use it (which was, admittedly, two years ago) there was nowhere to sit at the car park end and I can't stand for more than a couple of minutes. Some suggestions as to how these problems could be solved: 1) Run the courtesy bus every 10 minutes and supply ample, comfortable seating at every place it stops, including the car park 2) Have a scheme similar to Shopmobility whereby it is possible to book and borrow for free a mobility scooter or electric wheelchair from the car park 3) Introduce a shuttle service from Babraham Park & Ride to the hospital (stopping at all the key locations in the hospital). This should be free to disabled people attending or visiting the hospital (possibly using the free bus pass scheme?) The parking has got so bad and so stressful that last time I went my daughter paid for me to go and return by taxi which cost her £25 for the round trip (I am on benefits and can't afford taxis).

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Response from Addenbrooke's Hospital

Thank you for taking the time to comment. We were sorry to learn of your concerns. I attach a response from our Estates Management team. I hope this is helpful to you; The demand for the free on road spaces does sometimes exceed capacity, so movement on these spaces is essential. To accommodate for this a 4-hour limit has been put in place on blue badge permit holder bays to ensure movement/ turnover of the spaces thus giving an opportunity for more badge holders to park close to the building. If all of the on road spaces are filled, blue badge holders are encouraged to use the spaces sited within the car parks and use the free on site courtesy bus. We currently have around 140 free on road spaces with a further 156 spaces sited within car parks 1) The courtesy bus runs on a round robin service so unfortunately it has been difficult to plan a timetable as such, as passenger numbers vary, so more time will be required to drop and collect, however no one should wait any longer than 10- 15 minutes. With regards to a comfortable waiting area we have recently installed a bus waiting shelter with seating outside of the main Hospital car park (near the Deakin Centre ) for the courtesy bus service . All of the other areas for collecting and dropping already have waiting facilities sited within the reception areas or clinics for this service. 2) This is something the Trust has already looked at but due to the nature of the site and the narrow corridors in the outpatients and clinic areas it would not be feasible to run these type of vehicles without causing issues to other users. To ensure that wheelchairs are readily available for users we have sited a number of lightweight, stacking, coin operated wheelchairs within the Main Hospital car park and at a number of reception areas within the hospital - this extra provision has enabled more people to find a wheelchair. 3) The Babraham Park & Ride service is a commercially run service provided by Stagecoach, providing a link between the park and ride and the town centre, it would be for the consideration of Stagecoach as to what would be commercially viable for them. The Trust is continually looking at site facilities working in the patients' interest to improve the experience when coming to site and will certainly look at providing more spaces for blue badge holders where ever possible. Also with the opening of a third Multi-storey car park on the site early next year extra provision for blue badge holders is included within the car park which will make around 63 further spaces available .

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