"good in parts"

Anything else?

Although I have indicated that I would not recommend Woodlands to a friend, the medical side was excellent. However, a great deal of my stress could have been alleviated with better communication systems. PROS: 1)The hospital environment is very pleasant, clean and welcoming. 2) My consultant was excellent. Professional, knowledgeable and to the point. 3)Theatre and Recovery staff very professional and caring. I appreciated their support and consideration. 4)My bedroom was room was clean and comfortable, CONS: 1) Communication between the consultant and the hospital staff poor. The hospital staff were unaware that the consultant was on holiday. I had questions that I wanted answered before my op and there was no-one to advise me for 10 days. Stressful! 2)Told to arrive at 7.30am. By 8.45am no-one had come to see me and no explanation given about the delay. Apparently this was due to a problem upstairs but no-one had thought to let us know. I found the waiting very stressful. 3) Only food offered at 11.30am (approx.) was a cup of tea and 2 biscuits. As we had a 5am start, something more substantial would have been appreciated e.g. toast or a sandwich. 4) Not enough information given to me re post op care. The booklet is inadequate and does not cover several things I wanted to know e.g. how long to keep the eye shields on at night. This meant I had to email the consultant with my queries which was not an easy thing to do after a lens replacement op! 5) Following one email, the consultant requested some information to be sent to me which arrived on the 30th July. As my op was on the 20th July, this information should have been given to me much earlier and probably before I left the hospital or after my initial examination.. I think the booklet 'Cataract Surgery' information is inadequate. The A4 sheets entitled: 'Information for Patients: Cataract Surgery' is much better. I have saved hard for this op and I thought that everything would be of the highest standard, including the support systems. I was disappointed that this was not the case..