"Shockingly poor treatment of dementia patients"

About: The Tunbridge Wells Hospital

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My father, who has severe dementia, was taken to A & E after a fall involving a head injury. It was almost impossible to get hold of anyone in A & E on the telephone all day despite the best efforts of the switchboard operator. My elderly mother was told that the A & E doctors had spoken to my father's care home - they hadn't! Eventually my father was given the all clear late this afternoon and an ambulance was ordered to return him to the care home. It is 11.15pm and he has just been picked up by the ambulance that was ordered more than five hours ago.. Twelve hours in your hospital, no meals, just left. Shocking. Official complaint to follow.

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Response from The Tunbridge Wells Hospital

We were very sorry to learn of the difficulties your family experienced during your father's recent A&E attendance. We would be very keen to learn more about your experience, so that we can review the care we provided to your father and identify any areas where we could make improvements. We note that you intend to make a complaint and if we can offer any assistance with this, please do not hesitate to contact us on mtwpals@nhs.net. Information on making a complaint and further contact details can be found on our website at www.mtw.nhs.uk. Kind regards, The PALS Team (AS)

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