"High levels of care from ICS Leeds"

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health

(as the patient),

After a difficult admission to a mental health unit where I was a patient for 8 weeks I was discharged to St Mary's House ICS team for home based treatment. The care I received from those involved in my care and those based at the unit was typified by kindness and compassion. Having a Mental Health problem brings so much confusion, hopelessness and fear yet I was offered person centred care which was consistent, helpful and challenging in a healthy way.

I was fortunate to have a team who I could learn to trust and who helped me believe that I could get better. The team involved in my care took time to listen to my concerns and distress, provided therapeutic support and provided a safe place to explore some of the causes of my illness. I was offered options in my treatment which included attending some groups, using the art room facilities with an art therapy student, attending the unit or home based treatment.

It has been a journey through hell and I am not there yet. I was fortunate to receive such a high levels of care and commend all the staff from reception staff, admin staff through to clinical staff for offering kindness in the midst of great personal turmoil and distress. The only negative I would hi-light is the reality that once more stable you are moved to a different team. When in distress a consistent approach to care is really important to help a patient begin to recover.

Saying that the handover to the Community Mental Health Team has been as good as possible.

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Response from Leeds and York NHS Partnership NHS Foundation Trust

Dear Minnie13,

Thank you so much for your very positive feedback! It's really good to hear that the team provided such good care and took the time to listen to you, something which we know is very important for people. I'm also glad they provided the level of therapeutic support and treatment necessary for you to start to make a good recovery.

I do completely understand that moving on to a new team (and the changes which that brings) can sometimes be challenging - but it also marks a positive point in your recovery journey, and can be a sign that hopefully things are continuing to improve.

Of course I will ensure that the team at St Mary's House ICS are made aware of your kind comments, and I'm sure they'd join me in wishing you the very best for the future.

Kind regards,

Jean Light

Locality Manager East/North East Community Services

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