"Antenatal and neonatal care at UCLH"

About: University College Hospital Elizabeth Garrett Anderson Wing / Maternity University College Hospital Elizabeth Garrett Anderson Wing / Paediatrics

(as the patient),

We had excellent care from the foetal medicine team during a very difficult pregnancy that resulted in an emergency c-section at 28 weeks.

The team on the labour ward were excellent both on the day of delivery and in the weeks leading up to the delivery when I was admitted for severe bleeding.

The neonatal team were fantastic for the 3 months our baby stayed in hospital - couldn't have asked for more. Our baby is in excellent health now and I'm sure it's down to their expertise.

The only thing that could have been improved was my care on the maternity ward post c-section. Far too few staff, an 'enforced' bed bath by a brutal healthcare assistant (! ) and no breastfeeding advice. To be fair this was available to mums with babies in the form of a 'breakfast workshop' but I seemed to slip through the net of support since my baby was in neonatal.

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Response from University College Hospital Elizabeth Garrett Anderson Wing

Thank you for your valuable feedback, we use all complaints and feedback to look at ways of improving and developing our services, as we continually strive to provide a quality care. I pleased to hear you received excellent care from the fetal medicine team and the delivery team, but we are saddened to hear about your latter concerns raised. We have now two breast feeding support workers who cover the ward and neonatal unit, alongside peer support workers who are on the ward daily. Regarding the maternity assistants that undertook the bed bath, we have since set up in-service training which includes customer care. We can only apologse that the quality of care you received was not maintained at a consistent level. But we continue to strive to look at ways to improve care.

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