"Elective Care Centre - Opthalmology"

About: University Hospital Aintree

Anything else?

First Dr I saw said the proposed treatment was unlikely to work. The next Dr, who saw me for less than 5 minutes, decided to go ahead anyway. He said that he would write to me with a prescription and review in 3 months. It took 6 weeks for the letter to arrive, the prescription wasn't included and my local optician said the letter didn't make sense. It took several days to get a response from the hospital but eventually he was told the details of a prescription and Aintree said they would send a copy to me. They were also supposed to send a voucher as this is a surgeons prescription. Neither item has arrived, 10 weeks after my appointment. I had to pay £125 myself for the glasses and guess what - it doesn't work! It has been left to my local optician to try and sort out the mess. Unfortunately the Drs at Aintree don't return their calls though. I am not happy that I am out of pocket because the Drs don't speak to each other and the Admin staff can't send the correct paperwork in a timely manner. As usual the 3 month review isn't happening. Previous 3 month reviews have taken up to a year.

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Response from University Hospital Aintree

We're very sorry to hear about the issues you have experienced with our Ophthalmology department. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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