"Disappointed when I rang to arrange ..."

About: Glenfield Hospital

(as a relative),

What could be improved

Disappointed when I rang to arrange collection of a death certificate for a patient who died 4 days ago to be told I have to ring again later when a doctor has been asked to sign it. Surely this is a common occurrence for which there should be a standard, timely procedure. Four star authority?

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Response from University Hospitals of Leicester NHS Trust

Dear reviewer,

We are really sorry that we haven’t responded to your comment. We did not receive a notification from Patient Opinion to let us know about your posting.

If you would still like us to look into your concerns, please contact us with an explanation and your full details by emailing communications@uhl-tr.nhs.uk

Kind regards,

Communications team,

Leicester’s Hospitals