"I liked the general attitude of ..."

About: Glenfield Hospital

(as the patient),

What I liked

I liked the general attitude of the Medical Staff in terms of their mannerism and their empathy towards patients. They were very reverant and precise in dealing with serious emotive issues pertaining to hospital treatment.

I felt that my personal needs were addressed well, in terms of accepting my circumstances. This involved discussions with understanding individuals who had experience of a similar 'procedure' to which I was going to encounter, at that time.

Also, being kept up to date with progress reports and being able to appreciate the effort (all round) from the Team that every effort was being made to improve my chances of survival.

The sense of elation that I had 'come through' the experience and could then enjoy the opportunity granted of a new life and health, and that people care enough to tend to my illhealth when I was dependant on such.

What could be improved

In the ideal world, a more concise analysis of the patients life history and a more consistent and thorough "follow up" sequence (following treatment) to best compliment and serve the results subsequent to survival of any hospital procedure. I think that better links should be forged between the hospital authorities and the social services out in the community, granting more emphasis and consideration towards the people (medical) who have a better understanding of medical treatments and the safeguards which need to be put in place regarding the quality and the longevity of a persons life.

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Response from University Hospitals of Leicester NHS Trust

Dear reviewer,

We are really sorry that we haven’t responded to your comment. We did not receive a notification from Patient Opinion to let us know about your posting.

If you would still like us to look into your concerns, please contact us with an explanation and your full details by emailing communications@uhl-tr.nhs.uk

Kind regards,

Communications team,

Leicester’s Hospitals