"Your commitment, hard work and professionalism was truly humbling."

About: Derriford Hospital / Cardiology

(as the patient),

I was admitted to Derriford hospital, via air ambulance with a life threatening heart condition. At A&E I was treated quickly, efficiently and professionally. Having been stabilised, I was moved to the new Terrance Lewis building to the Torr Cross specialist unit.

The atmosphere in this unit was completely conducive to my recovery from a highly stressful experience. My wife and daughters were able to be with me, and the staff had the time, understanding and knowledge necessary to help us understand my condition, and prepare us for what was likely to happen next.

The final part of my stay was in the Bickliegh ward, where I spent my 70th birthday. Each and every member of the team in that ward was kind, patient, considerate and professional.

My wife and I cannot thank you, or express enough our gratitude to all the personnel that helped us through those difficult ten days. Your commitment, hard work and professionalism was truly humbling.

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Paps

Thank you for your encouraging feedback regarding your recent admission. I note that from the time you were admitted via the Emergency Department, you were treated quickly, efficiently and with professionalism. I am pleased to note that at what must have been a bewildering time for you, the staff on Torcross ensured the atmosphere was conducive to aiding your recovery and that your family were able to remain with you. I note the team on Bickleigh were also considerate, kind and professional and I will be delighted to share your feedback with all the teams involved.

Wishing you a belated happy birthday and a continued smooth recovery.

Best wishes


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