"Not impressed"

About: Derriford Hospital

Anything else?

Spent thre days in Braunton ward after an operation. Under staffed and put in a corner where there was no amenieties and could not reach bedside locker or chair. Catheter came out and nobody believed me even though I was wet. Not until I showed staff the loose end did they believe me but still nobody offered to clean me up or change bedding. Due to this I had to use pee poo so that my liquids in and out were monitored. Fine during day but during night no response to button so it was left for hours on the table. Eventually this was knocked by staff resulting in everything being covered i urine. Would not have happened if emptied when asked. Filled out form for friends and famile with my e-mail address for it to be sent but not arrived yet in nearly three weeks.

Story from NHS Choices

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon and thank you for your posting which I shared with the Matron for Braunton when your message was first posted on the NHS Choices website. She has asked me to extend her sincerest apologies to you for your poor experience and has asked me to let you know that she would be happy to speak to you with regard to your stay.

If you would like Matron to contact you to discuss your concerns further, please don't hesitate to get in touch with me with your contact details on 01752 439751 or via the PALS inbox at plh-tr.PALS@nhs.net

Thank you for contacting NHS Choices/Patient Opinion.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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