"Accident and Emergency care 2/8/13"

About: William Harvey Hospital

Anything else?

A very big thank you to all who were working in the department this morning. The staff were friendly and approachable, the care was excellent and the respect, dignity and patient-centered care was faultless. I can't thank you all enough. It's the staffing and the care that matters most.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for providing with feedback and I am glad we were able to look after you well. We are very proud of our staff who provide an efficient service with kindness and compassion. I will ensure that they receive your feedback.

Hope you continue to recover from your illness

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from William Harvey Hospital

Thank you for your extremely positive feedback and for taking the time to provide it. Your feedback will be sent to the A&E department and shared with the staff, which is such a great motivational tool. It will also be used as a learning tool for what gives our clients good customer service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story