"Poor communication with patient"

Apologies for such a late response to your comments. We are also very sorry your appointment was cancelled. We do our very best to inform patients of cancellations but in rare circumstances, it's not always possible. When we know in advance that an appointment cannot be kept, we write to or call patients to let them know. You can visit our online appointments centre for more information at www.epsom-sthelier.nhs.uk/appointments. Dr Ruth Charlton Joint Medical Director