About: Charing Cross Hospital

Anything else?

I have registered with the Charing cross hospital GP and went for the first time in three years, the dr have seen was patronising and addressed me to A&E where I waited two hours to have another Dr telling me my case did not require any urgent care but I could choose to wait another good two hours or more to get a blood test or go home and take the chance to see my condition getting worse. The way the GP dr and the A&E staff treated me and people around me waiting is way below the standards expected,underminding and dismissive of patient's dignity.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Patients Advice and Liaison Service (PALS) are very sorry to hear about your less than satisfactory experience in Urgent Care Centre and A&E department at Charing Cross hospital. PALS would like to take the opportunity with the Service Managers in Urgent Care Centre and A&E department to offer a response to your complaint. To aid the Service Managers in their investigations, we would be grateful if you could kindly contact PALS on 0203 313 0088 to discuss this matter further

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story