"X-Ray department"

About: University Hospital (Coventry)

Anything else?

I recently went for x-rays at the X-ray department following my outpatients appointment. Although there was a long queue at reception due to a new IT system, staff came along and advised me to attend later on, which was more convenient for me. When I went back i was seen almost straightaway. Staff were professional and the changing facilities were fine. I understood what would happen following my x-rays as staff explained this to me.

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Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience of the radiology service at University Hospital, Coventry in July 2013. I am delighted to hear that you had a positive experience and that you are happy with the care you received. You mentioned the introduction of the new IT system which we recently installed and I understand that initially there were some teething problems as invariably happens with any change. It is good to know that staff informed you of what was happening and gave you a choice of being seen later which ultimately was more suitable for you. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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