"knee injury"

About: University Hospital Of North Durham

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After deeply cutting my knee, I went to durham hospital for it to be cleaned and stitched up. When I was eventually seen I was treated in an unwelcoming manner. My deep wound was poorly cleaned with distiller water. this wa so badly done that mud could still be seen in and around my wound. Rather than stitching my very deep wound, steri strips were placed on it. My wound showed signs of infection within a few hours of leaving the hospital, and when I went back doctors refused I change my badages or clean my wound, the doctor seemed bored and uninterested and simply handed me a prescription for a few doses of penicillin. Not only could I not walk on my leg for two weeks, it took a month for the wound to seal, and due to the infection and poor handling of my knee by the hospital I now have an ugly keloid scar. I am furious with the dismissive manned in which I was treated, and now have a lasting ugly keloid scar that could have easily been avoided.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Accident and Emergency department at UHND. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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