"Accident and Emergency department August 2013"

Arrived at reception after having an accident after badly damaging my hand. From my arrival I can only say that all staff were lovely, efficient, smiling, professional. The receptionist was helpful and quick. The triage nurse was delightful and even checked with me as I was leaving - lovely friendly lady.

The Doctor was clear, precise and had a really excellent manner (Dr. Abdul? ). He was highly time efficient but never seemed to be rushing me through. I was told the procedure before each stage. I was cared for wonderfully and felt very confident with my treatment. The 2 nurses in attendance were both helpful, relaxed and smiling. I left well bandaged up and with anti-biotics and what to do next and when. Very efficient. The whole process lasted just under 2 hours and I was with staff for 50% of that time. MOST EFFICIENT. I am very grateful.