"Medical Procedure"

About: Heartlands Hospital / General surgery

(as the patient),

I underwent an Interocular procedure at Heartlands in the Day Treatment Clinic. The care and attention I received from initial sign in to release was excellent. This began with a very cheerful nurse who took all particulars on the ward, through to her colleagues who made all efforts to make me and fellow patients at ease and comfortable.

The procedure itself was fully explained by the consultant who retained a welcome sense of humour, carried out with minimum fuss and my experience was made far less stressful by the attention and encouragement of the Theatre staff.

Post operation was again of excellent quality.

Well done all, and thanks!

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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust

picture of Simon Jarvis

Dear Steve03

Thank you for taking the time to leave this fantastic feedback which I'll ensure goes back to the team that cared for you. I hope you're continuing to recover well.

Best wishes


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