"Endoscopy Unit"

About: Shotley Bridge Hospital Site

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Attended for two Endoscopies. Lady on Reception in Endoscopy Unit very pleasant, helpful and efficient. Excellent care from the team carrying out the Endoscopies - before, during, and after the proceeedures. The doctor, two named nurses, and the other nurses in attendance provided reassurance throughout the proceedure. Prior to the Endoscopies it was carefully explained what was to happen, and afterwards the results were carefully explained as was the proposed subsequent action. NB! Item 4 below - I attended in both March and April From the Departments listed I not sure which one Endoscopy comes under.

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Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your visit to the Endoscopy Unit at Shotley Bridge Hosptial. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Endoscopy Unit. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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