"I liked the services on offer ..."

About: Queen's Medical Centre

(as the patient),

What I liked

I liked the services on offer to the patients, for instance the entertainment. I did not take too kindly to the prices though.

What could be improved

The telephone calls are unreasonably priced, both on the receiving end and on the calling end.

Story from NHS Choices

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Response from Queen's Medical Centre

Patient media services, including bedhead TV, web, games, phone and radio are provided Patientline, a company that specialise in providing bedside communication and entertainment systems in NHS hospitals. The tariffs for these services are set nationally and not by Nottingham University Hospitals or individual Trusts.

TV costs from £2.90 a day, including free internet and games on internet enabled consoles. You can get a discount if you buy a three day package for £7 or a five day package for £10. Children aged 16 and under get free TV.

Making a phone call costs 10p a minute, minimum call charge 10p. Calls to the bedside cost 39p per minute off-peak and 49p at all other times. Off peak is 6pm - 8am Mon to Fri and all weekends, peak rates apply at other times. Please note call charges to or from international destinations, mobiles and other networks may vary.

Radio is free – 24 hours a day.

Before going into hospital you can buy Patientline services for yourself, friend or family member. When in hospital you can top up bedside credit to spend on TV and phone services by paying at the machines located in the hospitals.

For further information about Patientline and tariffs please visit www.patientline.co.uk.

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