"A Great Team, With Great Heart"

About: Freeman Hospital

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What is there not to say about the Freeman Children's Heart Service. The whole service works like a well oiled machine, absolute everybody from the cleaners to ward sisters consultants and surgeons were all amazing they truly seem to be ready for the unexpected and it doesn't faze them at all. My boys stats dropped suddenly and he was whisked off to operating theatre before we could blink. The Nurses from the ward liaised perfectly with the nurses in intensive care and even though my little tyke gave us a sudden scare the whole procedure ran like clockwork. I have a habit of slowly digesting information the consultants quickly realised this and gave regular check-in's to see if I need to know anything about his condition or the surgery. The nurses, doctors, cleaners, play specialists intensive care unit, surgeons are all amazing they really are but a special thanks must go to the community liaison nurses who are quite frankly bloody amazing. They provide home visit when needed, they explained everything to me and my other half in a way we could understand, The checked in daily on the ward and they go the extra mile to ensure my little girl can understand the procedure so she isn't left out but isn't scared either. They really are amazing and are my first point of call when I query a symptom or get scared. they invariably always answer the phone, even if in meetings. I simple can not put in to words the valuable;e service this is and am shocked to find that other CLN's don't provide this service and even more shocked that some hospitals don't have a CLN full stop. This has to change they are essential to my son's care.

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Response from Freeman Hospital

The Freeman Children's Heart Service staff would like to thank you for your very positive comments about the service provided here at Freeman Hospital. We have a team of expert staff who provide the full range of children’s cardiac services. Our mission is to provide the very best care and support to all children and families who are treated within this unit and your feedback confirms that we have achieved this for you and your family. Your comments have been passed on to the staff involved and who I know are very proud to receive such feedback. Thank you very much for taking the time to let us know about your experience.

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