"Stroke patients deserve more urgent treatment and..."

About: Worcestershire Royal Hospital

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My GP sent me to Worcester Royal Hospital A and E after I suffered a stroke. The following is a list of unsatisfactory treatment. Not seen by a stroke specialist for 5 hours in a chaotic A and E department. 2 hours spent on a trolley. Given a CT scan but no MRI scan until a week later in Kidderminster. Department lost my shoes and procedure for insertion of a drip was poor. Admitted on the stroke ward for one night, where care was good but discharge took 3 hours as a doctor could not be found to authorise it. My overall impression was that the A and E department and the hospital found it extremely difficult to cope with the number of patients, some of whom in my opinion could have been treated in walk in centres , leaving A and E for the serious cases.

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Response from Worcestershire Royal Hospital

Thank you for your comments; Im very sorry to hear of the problems you experienced, and would like to apologise for the extended delay in this acknowledgement. If you would like to discuss this further, please email us at patientservices.dept@worcsacute.nhs.uk

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