"What should I do next PRAY?"

About: The Princess Royal Hospital / Ophthalmology

(as the patient),

In April 2013 after attending an eye test the optician was concerned regarding the high readings on my pressure test, my Mother had suffered from glaucoma, they in turn contacted my G. P. I also managed a visit to my GP who did not examine me merely referred me to TRAQS, who eventually offered me an appointment in the Birmingham district, which I could not attend, they then sent me a letter with a referring me to Telford Princes Royal.

The letter said that if I had not heard within 6 weeks to contact the TRAQS team who will check progress for you. When I eventually rang at the end of July I was told that my appointment could take 12 to 18 weeks to come through, and that I should seek another appointment with my doctor.

I rang and was informed that there was no point in seeing a doctor until we had the report from the Ophthalmology department,

What should I do next PRAY.

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Response from The Princess Royal Hospital

I am sorry to hear about your problems. The TRAQS service is there to offer you quicker appointments if waiting times at your most local hospitals are longer. If you contact TRAQS they should be able to let you know about alternative hospitals where you can be seen more quickly. We are working hard to bring waiting times for ophthalmology appointments down at our hospitals and please accept our apologies for any inconvenience whilst we do this. We also have a Patient Advice and Liaison Service (PALS) to offer advice and support. The PALS office is located near the main entrance at the Princess Royal Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01952 282888, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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