"Every time I have been admitted ..."

I would like to use this opportunity to respond to the last six comments that have been posted on our site. The delay is I am afraid due in part to further technical difficulties.

We are always pleased to hear from patients with regard to their experience of the Manor Hospital. We take what they tell us seriously and endeavour to learn from them what we are doing well and where we can improve.

Rather than go into the detail I would like to respond on two levels to what has been said.

Firstly, we are working very hard to improve the experience for all of our patients. We have been working on our award-winning 6C's campaign for over 18 months now and made excellent progress in the areas of clean and clutter free, control of infection, courtesy and our care standards. Feedback from the recent national patient survey has led us to now focus heavily on communication and information for patients and we have begun to implement our improvement plans in these areas. Staff have signed up to a set of core values and behaviors that we have believe are the right ones for the Trust given the nature of the business and we are looking to embody these in everything that we do which should make a difference to patients.

Secondly I would like to point out that the Trust has a well developed Patient Advice and Liaison Service (PALS) and PALS officers are duty to pick up on patient concerns whilst they are happening so that issues can be dealt with straight away. I would like to encourage patients to make use this service so that they leave the hospital having had a better experience.

Watch out for further updates on hospital cleanliness and car parking!

Sarah Smith

Director of Development

July 2008