"Got to be the worst Hospital in the Planet"

About: Hillingdon Hospital

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The biggest regret i have in life is the fact that i was born in Hillingdon Hospital. I cannot possibly describe how spiteful i feel towards this Hospital. Their practices is not fit for human beings. This Hospital is the cause of my mothers depression and all we received through the complaints procedure was "Sorry" from the Chief Executive. She under-went removal of all her teeth but took a period of months for them to fully complete this process leaving an elderly, weak, high-diabetic patient to live on soups for months simply because Staff at the Hospital were too incompetent to book appointments properly. The two day procedure resulted in the 2nd appointment being cancelled by the Hospital and the re-appointment date was not on their system resulting in two missed appointments. Even so, they were unwilling to offer another appointment at short notice to my mother who had been waiting weeks with the discomfort of one side of the teeth still remaining, unable to eat properly for months. My mother still remains in depression ever since that ordeal and the "Sorry" will never allow me to forgive them.

Story from NHS Choices

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Response from Hillingdon Hospital

Hello my name is Christine Lowe-Faria and I am one of the Matrons for the Outpatient departments at Hillingdon hospital. I have today read your comments regarding our Maxillofacial department and feel that it that it would be uncaring of me not to respond to you directly. I am so sorry that you feel this way and your mother and you have gone through such a distressing experience. However rather than just posting a response back to you via NHS Choices I feel that it may be better if we spoke either over the telephone or by meeting at the hospital on a date convenient to you. I would like to think that by doing so we can resolve some of your concerns and improve the service. If you would like to do so please contact me via the Hospital switch board on 01895 238282, I work Tuesday through to Friday.

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