"Excellent Example of Reasonable Adjustments"

About: Herts & Essex Community Hospital

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I supported my teenage son to go for a blood test this morning, and was very impressed by the "Can Do" attitude of the staff. We arrived, and on seeing the rows of people sitting waiting, I was expecting that we might have to return on another day, as my son has autism and finds it difficult to sit and wait. He had never had a blood test before, and I wasn't sure how he would react. However, I explained the situation to the staff and without any fuss at all, they agreed to try immediately, sat him in the chair and got on with the procedure. I held his other hand and tried to distract him from looking at his blood going into the tube! Chris was slightly anxious and protested mildly (mostly because he had to have his arm held still) but it was all done very quickly and expertly. All in all, I think the staff did a fabulous job, and Chris will be taking a thank you note in to them later today.

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Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust

We have worked hard to ensure our teams are quickly able to identify when reasonable adjustments are necessary, this includes a number of changes to the way we work and so I am really pleased this worked well for you.

We do not always get things right and in those instances we want you to tell us if this this happens as we need to continuously learn and improve by listening to patients, families and carers.

Thank you for your kind words and please do get in touch if ever you have a question on 01279 82 70 84 and speak to our Patient Experience Team. They are available Monday to Friday 9am to 5pm.

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