"Receptionists have time for patients, ..."

About: Stafford Hospital

(as the patient),

What I liked

Receptionists have time for patients, and are usually helpful.

What could be improved

The wards and corridors need extra attention to remove stains of ingrained dirt and body fluids (if that's what the stains are?!). The nurses & staff appear rushed in doing their work, having little time to talk to patients. I'm fed up of going into outpatient appointments late: the clinician never turns up on time. I feel rushed through & that the clinical staff don't have time for me. I'm in and done with in 5-10 mins, with little opportunity to ask what I need to.

Story from NHS Choices

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Response from Stafford Hospital

We are sorry that the level of care for some of our patients has in the past not reached the highest standards possible. This is unacceptable and we are working hard to ensure that all of the feedback we have been given is being used to develop services in which we can all be proud. Gaining feedback from patients is vital if we are to continue to improve and we take every comment very seriously.

Some of the changes which include investment in more staff and additional training are showing to have a positive impact. Ipsos-MORI, the leading independent consumer research specialists, conducted face to face interviews with over 900 patients, their carers and visitors between May 8th and 12th. Overall 92% of those interviewed rated the care provided as ‘excellent’, ‘very good’ or ‘fairly good’; 97% said they – or the patient they were visiting – were treated with respect and dignity. In addition, 90% that the hospitals were rated as ‘very clean’ or ‘fairly clean’.

We are determined to get accurate instant feedback as we make investment and changes to improve our services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful