"nice to have walk-in centre but superficial care..."
Posted by ladyfilosopher
On May 29th, I had waited the advised 3 days before going to doctor/clinic about my inner ear hurting so much. I could barely walk for the pain as I entered the walk-centre. Staff at the desk were kind and helpful in taking my details. Unfortunately, the TV was on with very high volume of manic noisy kids programs. I appreciated the children's area and even having a TV but being in pain, especially with my ear, the volume was excruciating. I waited for 45 minutes, but on a Saturday I had not expected to be visited quickly. The doctor seemed nice while visiting me. He confirmed an inner ear infection in full progress. Then the quality of the service took a down turn. He told me to pick up ear drops called Ear Calm over the counter . I asked whether there were antibiotics in the ear drops. He assured me there were. I was perplexed how a product with antibiotics needed no prescription. I later found that the active ingredient was only Acetic Acid (vinegar). As I had expected, No relief came from this and I was obliged to call out a doctor for a house visit at 22:00. She was surprised by the medicine advised by the walk-in clinic doctor and quickly prescribed both antibiotic tablets and drops with cortisone for the pain and relief of swelling. The ear infection was so severe that even 2 months later and 2 courses of antibiotic tablets and further prescription of antibiotic drops my hearing continues to be compromised and I still have some fluid in the ear for which I have more appointments with the doctor. My problem is still not resolved. I feel the walk-in doctor handled my case in a superficial manner, and therefore prolonged my pain and anguish by underestimating the gravity and the intervention needed. On the other hand, the doctors on call were kind and efficient helping reduce my pain, and deal with the compromising side effects of the infection in the inner ear.