"Big Thank You to all team !"

About: Queen's Hospital (Romford)

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Fantastic ! I was rushed in to the hospital because I had all symptoms of blood clot in my lungs. To get through all procedures I had to stay for almost 5 hours. I was scared because all the time you can hear all this bad things about hospitals. Nothing like like i expected. The Staff very organised, friendly and helpful. Main thing what you need was... they keep you informed all the time whats going on. While I was waiting I kept watching - every patient was treated with care and respect. Hospital clean and tidy . Big Thank You to all team members !!

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Story from NHS Choices

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Response from Queen's Hospital

Thank you for posting your experience on NHS Choices. I was pleased to hear you had such a positive experience in our A&E department, and found the staff to be so helpful and friendly. I will pass your comments to them, and am sure it will give them a real boost. The team in A&E work in a pressurised and busy environment, and I am delighted to hear that you saw that every patient was being treated with dignity and respect. We are working hard to ensure that all patients have a good experience. Yours sincerely, Flo Panel-Coates Director of Nursing

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