"Institutionalised Callousness"

About: Royal Free Hospital

Anything else?

Pretty much no friendly faces, no support, no human warmth.All the staff (above junior nurse level) seemed to have forgotten that they were dealing with people.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Free Hospital

We're really sorry to hear this. If you want to give us some more information about your experience so we can try to improve in the future do please get in touch - rfh.communications@nhs.net.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story