About: Andover War Memorial Hospital

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I attended the Minor Injuries Unit on Saturday with a swollen knee. I told the nurse that I had an infection in the fluid sac in front of the knee. The consultation went something like this: Me: "I scratched my knee two days ago and since then I've noticed a swelling, which feels warm to the touch" Nurse: "Yes it is swollen and it does feel a little warm, but it is a warm day today" Me: "I've also been experiencing a fever that comes and goes" Nurse: "Well I can only go by what I can see and you don't have a temperature now" Me: "I think it may be infected" Nurse: "It's possible but that's not really my area, if you did get antibiotics they'd just make you feel even more rubbish" (I was already in pain with an unrelated condition); "elevate it, ice it and take Ibuprofen" I left the hospital completely bewildered. Three days later I visit the GP with a knee the size of a melon and leave with a prescription for two weeks worth of antibiotics due to the stage of development of the infection. Now this place has awards and fan-mail all over the place so I'm guessing I caught them on a bad day, but still, it happened.

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Response from Andover War Memorial Hospital

Proposed response: Thank you for taking the time to post your comments, and I am sorry that you did not receive the standards of care we aim to provide. We would welcome the opportunity to discuss this further with you. Please contact our Customer Care team on 01256 486766 or email pals@hhft.nhs.uk Donna Green Acting Chief Executive and Chief Nurse, Hampshire Hospitals

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