"10/10 for the service they provide"

About: South Western Ambulance Service NHS Foundation Trust

(as a service user),

The ambulance crew were brilliant!

My GP arranged the ambulance transport for me for an appointment at the Southmead Hospital. On the day of the appointment they rang me about 10 minutes before they were due to arrive and when they arrived they helped me to get into the ambulance.

At the hospital they took me to the Renal clinic for my appointment and then collected me from there to take me home. It was a different crew who took me home.

They were all very polite and helpful. 10/10 for the service they provide.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Night408

Thankyou for taking the time to share your story.

It is always very rewarding to hear that our staff are continuing to provide an excellent service to our patients.

In order to pass you thanks onto the individual members of staff involved, I would require a little more information from you. Could you please call me on 01392 453831 so that I may take a few more details from you?

Thanks again


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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