"Ward phone Number not known by main hospital staff and difficult access to disabled parking"

About: Royal Preston Hospital

(as a parent/guardian),

The information relating to Preston Royal Hospital Parking and Ward Information is months out of date and gives the impression of staff being out of touch with each other. I suggest the entire website needs up dating.

For example information for Ward 21 and rehab units seems confused.

When I call the main switchboard it seems I am never able to get through to Fellview ward. I am sick to the back teeth of getting wrong departments and operators telling me there is no rehab unit on the PRH main site.

Also I would like to suggest that the rear ward access to disabled parking is looked at again in terms of accessibility standards as 3 of the front parking spaces are not adapted correctly. For example they are too tight to negotiate safely and these spaces are set too far away for some people to walk from.

I feel frustrated by the situation and feel communication between the hospital and myself is inadequate. I would like to see a change as soon as possible.

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Response from Royal Preston Hospital

Thank you for providing feedback. We are concerned to read your comments and would welcome the opportunity to investigate further as we are always looking at ways to improve. Please could you contact Customer Care on 01772 522521 so that we can discuss the issues and see what we can do to try and resolve them.

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