"Unhelpful reception staff"
About: Potters Bar Community Hospital Potters Bar Community Hospital EN6 2RY
Posted by DaisyK8T (as ),
We all know parking is an issue at most hospitals and the car park at Potters Bar Community Hospital is especially tiny and always very busy.
I arrived for my son's appointment (about 10 minutes early) and the car park was totally full with lots of people up on verges and kerbs instead of spaces. I decided to stop for a minute in a disabled space to drop my son off so he wouldn't be late.
I ran in (stressed and concerned about blocking a space). I left my son with the people on the Moorfield Eye Clinic reception and went to the main reception to explain what I wanted to do as I didn't know the area at all and needed to be pointed to somewhere I could park. But instead of helping or even listening she began a 'learned piece' (quoting the website as she said) about not bringing cars.
She made me feel like I had to justify bringing my car before I was allowed to continue with the point of the query in the first place, and then wasted my time disagreeing with the justifications I suggested (such as having to come from the other side of the M25 and public transport not being up to those logistics) before she would even listen to what I was trying to ask, so I could remove my car from a presumably much needed disabled bay.
A small thing but frustrating and annoying. I didn't want to argue with someone, I wanted quick advice on how to resolve the situation so I could unblock a space someone else could better use and collect my 8 year old who was unhappy about being left with people he didn't know.
I'm sure parking complaints must be something they get a lot but people should listen before they assume they are being criticised and jump into defence mode.