"A 999 call made at 01.30 hr June 2013"

About: Royal Devon & Exeter Hospital (Wonford) / Cardiology South Western Ambulance Service NHS Foundation Trust

(as a relative),

I was wakened from sleep by my partner, he appeared to be having a seizure but he then attempted to get out of bed. When he did get out of bed he fell against the wall, and this is when I realised that he was in cardiac arrest. I am a cardiac nurse but I was alone in the house and live in a remote area of Devon.

I would like to thank the lady on the phone who kept up a conversation with me whilst I did hands only CPR as the most terrifying part was being alone and fearing that the paramedics would not arrive in time and that I would not be able to physically keep up CPR. I had the phone on loud speaker so that I could tell her what I was doing. She was very reasurring.

My partner has made a good recovery and is awaiting a bypass in the next two weeks. My thanks too to the paramedics who attended him. It felt like an eternity until they arrived, which I realise is normal in such a frightening situation but I am not sure though what the response time actually was.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Happyone1

Thank you for taking the time to share your story. I am very pleased to hear that your partner is recovering well.

It is always so great to hear how our staff are continuing to provide excellent care and support to patients, and their families, when they need it most.

I will share your comments with our staff, however if you would like to make a specfic thank you to the staff involved in the care afforded to you and your partner, then I will need some more information to identify the staff. If you would like to contact me, please do so on either 01392 261 552 or sara.coburn@swast.nhs.uk.

I hope your partner's surgery goes well!

Thank you, again.


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Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Happyone1

Thank you for sharing your story. It is always so rewarding to hear that our staff are continuing to provide excellent care to patients and their families when they need it most.

Kind regards


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