"Visit to hospital was a waste of time and money"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

I have had a sore throat/tight chest since August 2012. After having different types of medication with no success, my doctor arranged for a hospital appointment, and this was in late March.

At this appointment a tube was passed up my nose to check my throat and chest. No problem could be found, but I was advised to sip six to eight glasses of water per day. Should this not work, then I was to make another hospital appointment and the next time I would be anesthetised so that they could pass something down my throat.

This appointment was made through my doctor, and attended in mid July. All that happened was a repeat of my first visit with the same results.

This visit was a total waste of the doctors, hospitals personnel and my time, plus associated costs.

I have also spoken to PALS about this.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Dear Dash481,

Im sorry that you feel that your experience of your treatment is not to your satistaction.

TRAQS would have received your referral from your GP and processed it as per your requirements. We would have sent the referral to the hospital of your choice. After this, your referral is dealt with by the hospital.

I understand that you have spoken to PALS about your concerns, your feedback does not say whether you have spoken to PALS at the hospital or if it was the PALS at NHS Telford and Wrekin.

If you need help and support and want to take this further, please do not hesitate to contact me and I will advise accordingly, as best I can.

Once again, please accept my apologies

kind regards,

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Response from The Princess Royal Hospital

Thank you for sharing your experience, and also for sharing this with PALS so that we can make sure we learn and improve.

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