About: Princess Alexandra Hospital (Harlow)

Anything else?

Found most of the staff to be very professional and did their job well. Was disconcerted to be presented with a discharge form that had some potentially very serious health implications, without any warning and no one to discuss it with. I did not feel that the staff in the discharge lounge were very sympathetic and patient with an elderly patient who seemed distressed about her discharge.

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Response from Princess Alexandra Hospital

It's great that you found the staff to be professional and so thank you for your positive comment. We have passed on your comments about the discharge lounge to the staff responsible for that area and they are now very aware of your concern. We will be reviewing practice to ensure we learn from your comment. Please do call us if you want something addressed urgently, we are always on the end of the phone on 01279 82708q Monday to Friday 9am to 5pm.

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