"Day Services Centre"

About: North Manchester General Hospital

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My sister and I recently accompanied our 82yr old dad to the Day Services Centre for a procedure. We sat with him in the waiting area and were there for 5 mins when someone announced that the area was for patients only and everyone else had to leave. Why? This area looked just like a waiting room, nothing clinical about it, and was by no means full of patients, in fact I think there were only 3 other people waiting and approx. 20+ seats empty. There was no set time for our dads procedure and it turned out that he was sat there on his own for 4 hours before he was called. There was someone else equally annoyed as us as she had to leave her 78yr old mother who was already terrified about what she was having done. What is wrong with sitting with your relative until it is time for them to be called? Apart from that side of it our dads procedure went well and he was quite happy when we saw him on the ward later.

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Response from North Manchester General Hospital

Thank you for taking the time to leave your comment regarding your Fathers visit to the Day Services Unit at North Manchester General Hospital. We are sorry to read you were not happy with having to have to leave your father on his own as the department only allows patients to wait in that area. The decision to make this the policy was made following review of patients concerns and issues with waiting room capacity.

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