"Written communications from the Urology Department"

About: St James's University Hospital

Anything else?

I have received excellent treatment for cancer of the kidney, bladder and prostate from friendly and helpful clinical staff in the Urology department over the past 3 years. Unfortunately, there is a serious weakness in the communications system of the Uorology Department. Over this period, I have received a number of appointment letters for cancer treatment that contained no information about the time and date of the appointments. Each time I have had to telephone to get the required information. The person who makes the appointments does not see the printed letters that are sent out! It seems silly, and a waste of time and money, to post letters of appointment that contain no information. Today, 19 July 2013, I received a letter about my medical condition that was dictated on 5 June, typed on 12 June and postmarked 17 July. what is the cause of this inordinate delay?

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Mr Buxton

Thank you for your feedback regarding the Urology Department. We apologise for the delay in acknowledging your comments and would like to confirm that your feedback has been passed on to the Urology department.

Thank you once again for taking the time to post your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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