"agresively rude receptionist/lack of appointment..."

About: St Mary's Hospital (London)

Anything else?

1. The nursing staff are par excellance.... 2. However the Receptionist on the forth floor Mary Stanford was exceedingly curt , rude, and agressive, on my mistaken visit to that department yesterday afternoon at 1pm. I attended two appointments.. one on the 3/07/13 and and was given a hand written appointment from the nurse who seen me for Mon 08/07/13 ( the letter for this arrived in the post on 10/07/13 two days to late) on the 08/07/13. I was told that I would need to return as the proceedure was unsuccessful and a letter would be sent to me giving me the date and time of this appointment that letter arrived at 10am today. hence the snotty attitude of the receptionist. I phoned the hospital on wed17/07/13 using the old letter I was given the time as 1pm on 18/07/13I went back to Mary Stanford forth floor and met with the rude receptionist.. who eventually directed me to Winston Churchill Wing... where my presence was greeted with the utmost curtisy. In the letter I received today typed on the 10/07/13 was enclosed the appointment for yesterday stating that if I was late my appointment would be cancelled. It also included the date of my admission to the short stay. No information on what to bring. thank the goodness the nurse who seen to me advised me to bring dressing gown, slippers, and sanaity protection all of which is missing from the three page letter. I suggest you talk to receptionists re their attitude respect is a two way thing. and change your delivery from T.N.T.as they are not worth the cost they are charging you, to miss deliver your mail. I would be most willing to meetup with you to discuss this further as all this puts the N.H.S. in por light, and it is already struggeling. A smile and curtsy costs nothing. Yours sincerly.. Dragon 391

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust appreciates your feedback and we are sorry to read of the unsatisfactory experience you have reported. We would be very happy to meet with you to discuss things further and ensure we can learn from your feedback. Can you kindly contact our PALS Team pals@imperial.nhs.uk

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