"my father waited all night in ..."

About: Russells Hall Hospital

(as a relative),

What could be improved

my father waited all night in a corrider for a bed! this is the uk, not the third world.

Story from NHS Choices

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Response from Russells Hall Hospital

Whilst we are keen to listen to the views and experiences of our patients, comments like this are not always helpful. It would be helpful however if you could explain the circumstances of your fathers stay, as there may be an explanation. For example, he may have been recieving treatment in the Emergency Assessment Unit. Please contact our PALS service on freephone 0800 073 0510 to raise your concerns more formally, so that we can look into your fathers care, and respond to you personally.

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