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Admission to A and E and subsequent day surgery on Mid July ...

Posted By The Deer Hunted

"Admission to A and E and subsequent day surgery on Mid July 2013"

About: East Surrey Hospital / General surgery South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

The speed of initial response to get to me was excellent.

There was a days wait for surgery after being told I would be stitched up in the morning. This is by no means a complaint as I understand I was not a priority and I was thankful that after fasting for a day and half that the team went out of their way to get me done late at night - about 9pm. In fact this was excellent and they were so apologetic even when they did not need to be.

I feel humbled that other human beings looked after me so well with such genuine care.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 19/07/2013 at 14:52
Published on Care Opinion at 14:57

picture of Ian Mackenzie

Dear The Deer Hunted

Many thanks for your kind words about your recent stay at East Surrey Hospital.

Being cared for and about is a key part of what all our patients should feel so I'm glad that you felt this applied to you.

kInd regards

Ian

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