"A and E is a shambles.A relative ..."

About: Russells Hall Hospital

(as a relative),

What could be improved

A and E is a shambles.A relative was taken to A&e as an emergency she waited 3 hours before she saw a doctor she was on a trolley for 2 days in emergency assessment unit she deteriated very quickly and was eventually taken to the hdu. She was in hospital for 6 weeks the care on the words was very good but in a&e you are treated like cattle,some of the staff are ignorant and rude,do they think people go there out of choice.Patients were ion stretchers in the walkways one young girl a former stroke victim was in a chair for 6 hours until her father created a big fuss.Lets face it a&e cannot cope it wants to be a lot bigger with more staff.Personally i would have to be dying before i would go there.I have never heard anyone give it a good name

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Response from The Dudley Group NHS Foundation Trust

Thank you for your comments. We are acknowledging receipt of all feedback dating back to 2006, which was before the Trust began responding to all patient comments posted on the Patient Opinion website.

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