"Care at neonatal unit was appalling"

About: Basildon University Hospital

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I will strongly advise against any parent using the neonatal services at basildon hospital. Staff lacked compassion more interested in their chitchat than the patients. My views as a parent were hardly ever considered. Doctors rather talk to nurses than parents. Information about the care were very sketchy and confusing because decisions changed based on who is on shift.

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Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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