"Miscarriage-Although my medical needs were met I felt my emotional needs were neglected."

About: Croydon University Hospital / Gynaecology

(as the patient),

The day before my niece's funeral I had a miscarriage at 9 weeks. I was brought into a busy A and E. I was being cleaned and one of the doctors pull my curtain back without sticking his head in first to see if I was decent, which I was not.

On arriving on my ward I asked what time my partner could come and visit me and was told not until 2 which under the circumstances I think is not acceptable. I was not very well informed about my treatment. I was told I would be having a scan but was not informed that it would be in the EPU where I had been days before for an internal scan following spotting.

If I knew this I could have arranged for my partner to meet me there. Instead I was alone and had to fill out the same form I had filled in days before but couldn't see through tears. On the ward a nurse pulled back my curtain, when she saw me crying she said she would bring me some tissues she then fully closed my curtain and didn't return. Miscarriage is a traumatic experience but I felt it was worsened by the treatment I received. Although my medical needs were met I felt my emotional needs were neglected.

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Response from Croydon Health Services NHS Trust We are preparing to make a change

We are truly sorry that you had such a bad experience with us; thank you for sharing your thoughts at what must be a very difficult time. Your comments have been passed on to the services who treated you and we apologise unreservedly for failing to provide the supportive environment and respectful care you should have received.

We have taken your comments very seriously and the A&E and gynaecological clinical teams will be meeting to work out how we can make sure that what happened to you does not happen again. They will be looking at how they can work together more closely to provide a smoother, more responsive and more supportive service for women who come to us with similar conditions.

We understand that you may want to put this experience behind you. However, if you would like to contact us and talk directly to the teams that treated you they would welcome the opportunity to apologise to you personally. We have made our Patient Advice and Liaison Service aware of your comments and are ready to arrange a meeting or record any further thoughts you might wish to share. You can contact them 020 8401 3210 or by email at TalkToUs@croydonhealth.nhs.uk

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