"My family member was admitted ..."

About: Russells Hall Hospital

(as a relative),

What I liked

My family member was admitted over a bank holiday weekend, and saw a different doctor every day. It took a long time for things to move. However, his room was spotless, and the staff very friendly towards him.

What could be improved

If one doctor was responsible for the patient rather than 7 or 8 it would help. We didn't really feel that anyone was really 'on the ball' with what was going on with him. One doctor would say something was serious, then the next one would say he was coming home and it was probably ok. Very mixed messages.

Story from NHS Choices

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Response from The Dudley Group NHS Foundation Trust

Thank you for your comments. We are acknowledging receipt of all feedback dating back to 2006, which was before the Trust began responding to all patient comments posted on the Patient Opinion website.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful