"I attended A & E as an outpatient ..."

About: Russells Hall Hospital

(as the patient),

What I liked

I attended A & E as an outpatient with glass cuts to my hand on Sunday morning 22.06.08.

The whole process of booking in and being seen in a reasonable time went very well.

I was particularly impressed with the ENP who treated my injury with care whilst keeping me informed of what he was doing and why. I was also impressed by his approach to hygiene and cleanliness.

I needed an X-Ray which also went very smoothly leaving me no time to read the book I had brought with me.

What could be improved

My only complaint is that the parking ticket machine was not working in the A & E dept and I had to take a reasonably long walk to find one that did work.

Story from NHS Choices

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Response from The Dudley Group NHS Foundation Trust

Thank you for your comments. We are acknowledging receipt of all feedback dating back to 2006, which was before the Trust began responding to all patient comments posted on the Patient Opinion website.